Refund Policy

The correct refund process depends on who sold you the product. A Castleport book purchased through Amazon or another retailer is not the same transaction as an Exam System purchased directly from Castleport.

Check your receipt or order confirmation to identify the seller. A link from this website to a retailer does not make Castleport the retailer handling your payment.

Books purchased from Amazon or another retailer

The seller's return policy, product condition, purchase date, and applicable consumer law determine the options for that order.

For an Amazon order, use the return or customer-service options in your Amazon account. For another retailer, contact the seller identified on the receipt.

Castleport does not set a retailer's return window, control its refund decision, or issue a refund from its payment system. The direct-purchase policy below does not extend or replace a retailer's terms.

For a damaged, missing, or incorrectly supplied item, start with the seller that fulfilled the order. For an error in Castleport publication content, you may also report it regardless of the retailer's return decision.

Direct Castleport Exam System purchases

Castleport's on-site paid Exam Systems are not currently available for direct checkout. The following policy preserves the direct-sale terms published in advance of their availability; it is not a statement that a paid on-site product is currently available.

An Exam System bought directly from Castleport has a 14-day full-refund window from the purchase date. A request within that window qualifies for a full refund to the original payment method when the product is not what you expected. You do not have to fail an exam, achieve a practice score, or complete a study schedule to use this window.

To request a direct-purchase refund, use Contact and choose Refund request. Include the purchase email, product, and order reference if available. Do not send a full payment-card number or password.

Eligible direct-purchase refund requests are intended to be processed within five business days of receipt. A bank or payment provider may take additional time to display a processed refund. A request made within the window does not become late because it is reviewed afterward.

No passing-result guarantee

Castleport does not promise that using a free resource or buying a publication will produce a passing score, license, certification, employment, or particular score improvement.

The direct refund window is a purchase policy, not a guarantee conditioned on an exam outcome.

Nothing on this page limits mandatory consumer rights or a remedy that cannot lawfully be excluded.