Castleport Test Prep

ASWB exam accommodations: apply before you register

ASWB exam accommodations are called nonstandard testing arrangements, and you must be approved before you register and pay for the exam. They cannot be added to an appointment that already exists; allow up to three weeks for a reply, not guaranteed approval. (ASWB, Nonstandard testing arrangements)

Which request is yours

Which request is yours
Your situationWhere to start
A disability or health condition, including ADHD, a learning disability, anxiety, chronic illness, an injury, pregnancy, or a medical deviceGather your information and your practitioner's, then submit a Disability or health condition request. Use the preparation checklist below. American Sign Language requests go here too. (ASWB instructions)
English is not your first languageGet your board's approval to sit for the exam first, then submit an English as a second language (ESL) request. California requires a separate Board of Behavioral Sciences (BBS) step before you contact ASWB and does not permit dictionaries. (ASWB instructions)
You need to pump or express milk during your appointmentSubmit a Lactation request and describe what you need. See pumping arrangements. (ASWB instructions)
You only need an item like a cushion, an inhaler, a cane, or glucose tabletsCheck the permitted-item rules first. Listed comfort aids are already allowed when their conditions are met.

All three requests go through your ASWBCentral account. ASWB’s handbook gives the online request instructions; the practitioner PDF is supporting documentation, not the whole application.

Already registered or already booked an appointment? Skip ahead to how to fix the record. ASWB has a correction process.


Do you actually need to request anything?

Start here, because you may not need an application. ASWB and Pearson already permit a long list of things without any application. If the standard arrangements below cover everything you need and you meet the item-specific conditions, you do not need a separate request for those items.

Already allowed — no request needed

  • A drink in a spill-proof container and a snack, kept in your locker and consumed in the waiting area during a break
  • The optional scheduled 10-minute break between the two exam sections, during which the clock stops
  • Unscheduled breaks whenever you want, to the nearest restroom and for permitted locker access — but the clock keeps running
  • Layered indoor clothing: sweaters, sweatshirts, blazers, suit coats, saris
  • Scarves and head coverings worn for religious or medical reasons
  • On-screen text enlarged up to 200%, in 25% steps, using Ctrl+ and Ctrl−
  • Color contrast changes, including white text on a black background, plus monitor brightness, highlighting, and strikethrough
  • An erasable note board and marker, plus an on-screen electronic scratch pad
  • Pearson comfort aids, checked by sight at check-in: a pillow or cushion; unwrapped pills, glucose tablets, or cough drops; an inhaler; eye drops; an auto-injector such as an EpiPen; a medical alert bracelet; hearing aids or a cochlear implant; braces, casts, and slings; a cane, crutches, walker, wheelchair, or scooter; a handheld non-electronic magnifier without its case; and a medical foot stool that meets Pearson's size and non-skid metal-base conditions for supporting an injured leg or foot. Medication packaging exception: pills may stay in their packaging when the packaging says they must, subject to inspection. Glucose tablets do not include hard candy.
  • A medical device that is attached to your body and makes no noise, such as a continuous glucose monitor, insulin pump, TENS unit, or spinal cord stimulator. Taking an external controller or phone into the testing room requires advance approval.

Needs an advance request — approval is individual

  • Extra testing time, for any reason
  • A separate or reduced-distraction room
  • Frequent or extended breaks beyond the standard break arrangements
  • A reader, a scribe, or an American Sign Language interpreter
  • A medical device that makes noise, needs power, or needs a separate controller in the testing room — including a phone used to read a glucose monitor. Pearson does not permit devices to be plugged into the computer workstation.
  • Glucose testing supplies, or a beverage kept at your testing desk rather than in your locker
  • Additional breaks because of pregnancy
  • Arrangements for pumping or expressing milk
  • Extra time or dictionaries because English is not your first language
  • Assistive technology you would need to bring or have set up that is not already covered by the comfort-aid conditions

Sources: ASWB Nonstandard Testing Arrangements Handbook (2026 edition, Part 1, "Standard testing arrangements" and "Documented disabilities and health conditions") and the Pearson VUE comfort aid list. These are examples, not a complete list of everything either organization permits. Software and break details also appear in the ASWB Examination Guidebook ("The examination" and "Breaks"). A request is not a promise that ASWB will approve the particular arrangement.

Two things to check rather than assume.

Earplugs and noise-reducing headsets have center-specific conditions. ASWB's guidebook says they are available at most test centers by request. Pearson's comfort aid list is narrower: it treats them as a comfort aid only at Pearson's own Professional Centers, where the center supplies them, and says other testing channels need formal accommodation approval. If quiet is essential to you, ask ASWB about your specific center before deciding to skip the request. Do not assume personal headphones are permitted. (Pearson, Other Approved Items; ASWB Candidate Rules Agreement, p. 1)

Check-in may include metal-detection and infrared wand scanning. If a medical condition prevents scanning, you may request a waiver, and it goes to a different address: email specialists@aswb.org, not the arrangements team. (ASWB Candidate Rules Agreement, September 2026, p. 2, "Exam security")


The four steps, in order

Two different approvals are involved, and they solve different problems. Your jurisdiction's exam-eligibility process determines whether you may sit for the exam; ASWB decides what testing arrangements you get. ESL requires jurisdiction approval before the arrangements request. Other requests can be approved before exam eligibility is complete, but you still need the required eligibility approval before registration. (ASWB handbook, pp. 5–7)

  1. Start your jurisdiction's exam-eligibility process. Follow its board or ASWB preapproval instructions. ASWB cannot act on an ESL request until your jurisdiction approval is in place, and a disability request cannot turn into an exam registration without the required eligibility approval either.
  2. Request nonstandard testing arrangements from ASWB through ASWBCentral. Allow up to three weeks for a reply. There is no expedited option.
  3. Register and pay — only after the decision email arrives, the arrangements you need are approved, and your exam-eligibility approval is in place. Registration is US$230 for the Associate, Bachelors, or Masters exam and US$260 for the Advanced Generalist or Clinical exam. Fees are not refundable. Your Authorization to Test arrives within two business days and lists your approved arrangements.
  4. Schedule with Pearson, following the instructions in that email.

Sources: ASWB handbook, "Registering for an exam," p. 7 and ASWB exam registration fees. The ASWB registration guide explains the separate eligibility and payment process.

Submitting the request

  1. Log in at ASWBCentral, or create an account with your email address.
  2. Open Nonstandard Testing Arrangements to reach the dashboard. Before beginning, use the link at the top to identify your candidate data in the ASWB system.
  3. Choose your request type from the drop-down: Disability or health condition, ESL, or Lactation.
  4. Click the green Begin New Request button.
  5. Work through the application, clicking Next at the end of each page.
  6. Click Finish.

That sequence comes from ASWB's own published instructions on each of the three request pages and its handbook, pp. 5–6. If you have more than one kind of need, ask ASWB how to document them together rather than guessing.


What you and your practitioner need to prepare

This documentation checklist is for the Disability or health condition route, not a blanket requirement for ESL or lactation requests.

Your part

Have these ready before you start the form:

  • Your diagnosis or diagnoses, and the specific arrangements you are asking for
  • Your practitioner's contact details, or their completed practitioner form
  • Your personal statement
  • Supporting documentation. One requirement is firm: if you have a diagnosed learning disability, you must upload your most current psychological evaluation, confirming the disability and recommending arrangements for a standardized testing environment. Records of past accommodations at school or work are optional supporting documents. ASWB's learning-disability evaluation requirement is not a blanket instruction for every ADHD or anxiety applicant to obtain a new evaluation. (ASWB, Your part)

Your practitioner's part

The clinician who evaluated you, knows your condition, and is qualified to make the diagnosis completes ASWB's Part II form. There are two ways to do it:

  • Electronically. Enter their email address in the practitioner section of your application. ASWB emails them the form and copies you. They complete and submit it directly.
  • PDF upload. Download the fillable Part II PDF, fill it in with them, and upload it as supporting documentation.

Part II asks your practitioner for:

  1. Your diagnosis or diagnoses, with the DSM-5 or ICD-10 code
  2. The date of diagnosis and the date you were last seen
  3. The major life activities limited by the condition
  4. The specific arrangements needed in this testing situation, plus the make and model of any medical device you would need in the testing room
  5. Your due date, if the request relates to pregnancy
  6. An estimated recovery date, if the condition is temporary
  7. Their printed name, signature and date, license number if applicable, professional status, and office contact details, with a certification that the information is true and released with your authorization

Don't fill in the clinical sections yourself. Part II is supporting documentation from your practitioner, not the whole application. The practitioner also certifies that they have no other relationship with you, such as a family relationship, direct supervision, or a teacher-student connection. (ASWB Part II form, revised July 2025)

What the documentation must explain

ASWB states it plainly: if the documentation does not adequately describe your functional limitations in the testing environment, specific to the diagnosis your practitioner reports, the request cannot be approved. (ASWB handbook, p. 6)

A diagnosis by itself is not the ask. What the reviewer needs is the link between the diagnosis and what happens to you in a four-hour, two-section, timed computer exam. Ask your practitioner to write that link out in plain terms. A diagnosis names the condition; the documentation also needs to describe its actual effect on reading, responding, or remaining in the testing environment. Use your own documented limitations, not a sample symptom description.

Planning your personal statement

The personal statement is your chance to explain your own situation in your own words. These four prompts are our suggestion for organizing what you already know, not an official ASWB template. You should not copy anyone's language:

  1. The barrier. What specifically becomes hard for you under standard testing conditions?
  2. The effect. How does that change your ability to read, respond to, or stay in a four-hour exam?
  3. The request. What adjustment are you asking for, and how would it address the barrier?
  4. The support. Which part of your practitioner's information or your past records backs that up?

Write only what is true for you. Do not invent symptoms, previous approvals, or a specific amount of extra time you think sounds reasonable. Keep your notes private and submit medical information only through ASWB's official process.

Can ADHD or anxiety qualify if you never had accommodations in school?

Yes, that is possible. Two things are true at once here, and it helps to keep them separate.

ASWB's published instructions are what you actually follow to submit a request. Separately, the U.S. Department of Justice has published guidance on testing accommodations under the Americans with Disabilities Act, and professional licensing exams are expressly covered by it. That guidance says several things worth knowing before you talk yourself out of applying:

  • An absence of previous formal accommodations does not rule you out. The guidance directs testing entities to consider a candidate's whole history, including informal classroom arrangements, when there is no record of formal ones. It gives the example of a student with ADHD and an anxiety disorder who only ever had informal arrangements, supported by a doctor's letter, a statement about that history, and certification of a current need.
  • Doing well academically does not disqualify you. Someone can achieve a high level of academic success and still be substantially limited in reading, writing, or learning because of the extra time or effort it takes.
  • Documentation requests should be reasonable and narrowly tailored to what is needed to understand the disability and the requested accommodation. Testing entities should generally defer to a qualified professional who has personally assessed you when the documentation demonstrates the disability and need for the requested accommodation; the guidance says additional documentation generally should not be required when that evidence is sufficient.
  • Proof of past testing accommodations in similar test settings is generally enough to support the same request again. The guidance describes documenting those arrangements and certifying a current disability-related need.

(U.S. Department of Justice, ADA Requirements: Testing Accommodations, issued 8 September 2015, last updated 28 February 2020.) This is federal guidance, not an ASWB decision, and it applies in the United States only. The guidance itself is nonbinding, but the ADA and applicable regulations impose legal obligations. Canadian candidates should use their jurisdiction's requirements. It also does not mean any particular diagnosis produces any particular arrangement.

One more thing it should stop you worrying about: flagging disability-accommodated scores is prohibited under the ADA. The guidance states that testing entities should report those scores the same way they report every other score, without annotating them to identify the disability-related accommodation. (DOJ, "How Should Test Scores Be Reported?")


How long it takes

ASWB reviews requests in the order received, and says it can take up to three weeks to receive a reply. Read that word carefully. A reply is not automatically an approval. ASWB may email you asking for more information, which can extend the process.

There is no expedited process. ASWB says so directly and advises against starting a request if you cannot wait three weeks for a decision.

You will be emailed with the decision, and you can check your request's status by logging in to ASWBCentral. If three weeks pass with no communication at all, ASWB says following up is your responsibility. Contact the arrangements team at specialarrangements@aswb.org or 888.579.3926, extension 3250.

The question form at the bottom of ASWB's arrangements page is answered within three business days, but it is an inquiry form, not an application. Submitting it does not start anything.

A practical habit: note the date you submitted, watch your email including the spam folder, and do not build a study plan around an assumed approval date.

Sources: ASWB arrangements overview and handbook, "Timeline and expectations," p. 6; contact details, p. 9.


English as a second language

The exams are given only in English. Candidates approved for ESL arrangements receive up to two additional hours and may request permission to use up to two dictionaries: one bilingual word-to-word translation dictionary and one general English dictionary, or just one of the two. California does not permit either dictionary. (ASWB ESL instructions)

You supply your own printed dictionaries, and the rules are strict. Translation dictionaries must be word-to-word with no definitions. English dictionaries may contain only common definitions — no social work or other specialist dictionaries. Test center staff inspect them before and after the exam, so don't bring them in packaging. If notes are found at check-in, the dictionary stays outside. If notes are found at check-out, the dictionary is confiscated and your score is held and investigated. ASWB also notes it is not responsible for the accuracy of a dictionary you supply. (ASWB handbook, "Dictionaries," p. 3)

You must already be approved by your board to sit for the exam before you submit an ESL request. ASWB announced in June 2025 that all states, provinces, and territories using its exams allow ESL arrangements. Its handbook also says jurisdictions decide whether to recognize scores earned with them and that this can change, so it is worth a quick check with your board. (ASWB announcement; handbook, p. 3)

ESL approvals do not expire unless ASWB or your jurisdiction revokes them. (ASWB handbook, p. 2)

If you need American Sign Language, use the disability or health condition request instead. ESL is not the right route for it.

California: get BBS approval first

California candidates must get preliminary ESL approval from the Board of Behavioral Sciences before asking ASWB for extra time. California does not permit an English or bilingual dictionary. Extra time only. (ASWB’s California instructions)

The BBS uses its own ESL accommodation form (PDF). The board's published regulation, 16 CCR § 1805.2, lists three documentation routes for consideration; approval is discretionary:

  • A TOEFL-iBT score of 85 or below, taken within the two years before you apply, sent to the Board directly by ETS
  • A prior ESL accommodation granted by your qualifying master's degree program, documented by the program; acceptable documentation includes, but is not limited to, a letter from the program chair or the school's chief academic officer
  • A qualifying master's degree earned outside the United States where at least half the coursework was taught in a language other than English, documented by the program; acceptable documentation includes, but is not limited to, the same kind of letter

Source: BBS Statutes and Regulations, § 1805.2, printed p. 177.

Using a newer TOEFL report? ETS changed TOEFL reporting to a 1–6 scale on January 21, 2026 and includes a comparable 0–120 overall score during a two-year transition. Do not compare a 1–6 score directly with the board's published 85-point threshold or invent your own conversion; ask BBS how it will apply that rule to your official report. (ETS score-reporting instructions)

The preliminary ESL decision and your approval to take the ASWB Clinical exam are separate requirements. BBS says Clinical registration also requires an approved licensure application and a passed California Law and Ethics exam. Do not plan around ASWB's three-week reply interval alone. Start at the beginning of your study period, not the end. (BBS Clinical examination instructions)

One reassurance on the arithmetic, because the two time allowances can sound different. The BBS regulation describes time and one-half, with national-exam availability controlled by the exam administrator; ASWB publishes up to two extra hours for ESL. Four hours multiplied by 1.5 is six hours, which is four hours plus two. The amounts match when the approved ASWB allowance is the full two hours—not every approval is a promise of that maximum.


Pumping or expressing milk

ASWB's lactation route may approve:

  • Use of your locker during a break to get to your pump
  • One extra hour
  • Frequent or extended breaks
  • Use of a designated space for pumping or expressing
  • A transparent, spill-proof, sports-type bottle with a spout kept at your testing desk

What the space is actually like, so there are no surprises on the day: Pearson centers in the United States and Canada provide a private space, but it varies by location. Every one has a chair, a table, and an electrical outlet. It may be a break room with a door, or it may be a break area behind a privacy screen. It is available to approved candidates on a first-come, first-served basis and may only be used for pumping or expressing. You bring your own storage and refrigeration. This is not a reserved private room set aside for you.

Breastfeeding in person is not allowed inside the test center, because only test-takers may be inside. ASWB says it will explore options with candidates who need to breastfeed in person, and anyone approved for it has to leave the center to do so. Space outside the center varies and is not guaranteed. Visitors, children, partners, family, and friends are not permitted in the test center at all, so plan childcare separately.

Sources: ASWB lactation instructions and handbook, pp. 2–3. The one-hour allowance does not make all pumping breaks stop-the-clock breaks; have ASWB clarify your approved timing before booking.


What extra time actually gets you

There is no standard disability-related extra-time amount to promise. ASWB will not confirm what it might approve before reviewing your request. Your decision letter is what governs. (ASWB handbook, "Documented disabilities and health conditions," p. 4)

What ASWB does publish is how approved extra time gets used: your total testing time is divided evenly between the exam's two sections. Here is what that means for the arithmetic.

For exams taken from August 3, 2026, the exam is 122 questions in two sections of 61, with a standard two-hour limit on each. Applying the even-division rule:

What extra time actually gets you
Total testing timeTime per sectionAverage time per question
4 hours (standard)2 hours 0 minutes1 min 58 sec
5 hours (one extra hour)2 hours 30 minutes2 min 28 sec
6 hours (two extra hours, or time and one-half)3 hours 0 minutes2 min 57 sec
8 hours (double time)4 hours 0 minutes3 min 56 sec

Average time per question is total allotted seconds divided by 122, rounded to the nearest second. These are illustrations, not a recommended pace or a list of what ASWB grants. One extra hour is the published lactation allowance. Two extra hours is the published ESL maximum. Eight hours illustrates double time; it is not a promise that ASWB offers or will approve it. Breaks that run the timer reduce the time left for answering. We have simply done the division.

Sources: ASWB guidebook, "The examination" and "Breaks" and ASWB handbook, p. 4.

Three things follow from the table.

You cannot bank extra time. If you finish section one with 20 minutes to spare, those 20 minutes are gone. You cannot carry them into section two. Practice with that in mind. You also cannot return to section one after submitting it. (ASWB guidebook, "The examination")

Read your decision letter, not this table. ASWB prints the even-division rule in the disability and health condition part of its handbook. Your decision letter and your Authorization to Test are the documents that actually control your appointment. If they disagree with each other, stop and contact ASWB before scheduling anything.

Plan the whole day, not just the exam. Arrive 30 minutes early and allow for check-in, the software tutorial, breaks, and checkout as well as testing. Confirm the total accommodated appointment length with Pearson rather than assuming the testing-time row is your whole visit. Arrange work leave and childcare accordingly. (ASWB guidebook, "Exam day")

How breaks work

Under the standard rules, two kinds of break exist, and only one stops the clock.

The scheduled break comes after you finish the first section. The clock stops for up to 10 minutes. You can take less, but leftover break time does not get added to your exam time. If you take more than 10 minutes, the extra comes out of your testing time, so leave room for the proctor to readmit you.

Unscheduled breaks you can take any time by raising your hand. The clock keeps running. Approved "frequent or extended breaks" are still breaks — do not read them as unlimited paused testing time unless your decision letter says the clock stops.

Under the standard rules, stay in the test center building and use only the nearest restroom. Permitted locker access includes a drink or snack, medication, or comfort aids—not study materials or your phone. Take your photo ID with you. A specifically approved arrangement, such as leaving for in-person breastfeeding, is an exception you must organize with ASWB in advance. (ASWB Candidate Rules Agreement, pp. 1–2; ASWB lactation instructions)

One format note

ASWB retired the paper-and-pencil exam as an accommodation when the new exams launched on 3 August 2026. Computer-based delivery replaced it, and ASWB said candidates who had previously been approved for paper and pencil would be contacted individually to work out accessible alternatives. If you are reading an older guide that lists paper and pencil as an option, that guide is out of date. (ASWB, "Enhancing accessibility," May 29, 2026)


Already registered or scheduled? Fix the record first

If you registered or booked before getting your arrangements approved, ASWB has a process for correcting the record so you can request support. You do need to fix the record before anything else. Contact ASWB promptly, especially if an appointment is close; the correction process is not a blanket refund or fee-waiver guarantee.

Already registered or scheduled? Fix the record first
Where you are nowWhat happens
Registered, not yet scheduledOnce your arrangements are approved, ASWB issues a new Authorization to Test within two business days, with your arrangements listed on it.
Registered and already scheduledASWB will contact you to confirm that the appointment cancellation can be completed. Once it is, you receive a new Authorization to Test within two business days.

Arrangements cannot be added to an appointment that already exists. That is the whole reason the cancellation is needed. Contact ASWB's arrangements team at specialarrangements@aswb.org or 888.579.3926, extension 3250 and explain where you are. Do not try to solve it by registering and paying a second time. (ASWB handbook, "Special circumstances," p. 7)


After approval: check your authorization, then book

Read your decision letter and your Authorization to Test side by side before you schedule. ASWB's own instruction is that if the arrangements on the two documents do not match, you must contact specialarrangements@aswb.org immediately and must not schedule until it is corrected. (ASWB handbook, "Registering for an exam," p. 7)

Check what was approved, not just what you asked for. They are not always the same.

After approval: check your authorization, then book
CheckWhat you are comparing
Identity and examBoth documents refer to you and to the exam category you are approved to take
Testing timeAny approved time allowance appears on the authorization
BreaksThe break arrangement is worded the way you expect
Equipment or assistanceAny approved device, reader, scribe, or interpreter is listed
Space or accessAny approved room, pumping space, or access arrangement is listed
Conditions and expiryAny expiration condition, and the scheduling instructions you are told to follow

This is a private check for you to run, not a form to submit anywhere. Not every candidate receives every category above, and your documents may not use these exact labels. A mismatch is a reason to contact ASWB, never a reason to edit anything yourself.

Scheduling, and changing the appointment

Candidates with nonstandard testing arrangements schedule by phone, not online. ASWB's appointments page directs you to call Pearson at 800.466.0450, open 8 a.m. to 8 p.m. Eastern, Monday through Friday. That is a different number from the general scheduling line. Follow whatever your Authorization to Test says, and have your name exactly as it appears on that email, your candidate ID, your address at registration, your date of birth, and your approved exam category ready. Pearson emails a confirmation within 24 hours; if it does not arrive, you did not finish the process, and it is on you to call back. Write down the date, time, location, and the name of the representative you spoke to. (ASWB exam appointments)

To cancel or reschedule, follow your Authorization to Test. The general rule is at least 24 hours ahead. Two extra rules matter for accommodated appointments:

  • If your arrangements include a reader, scribe, or ASL interpreter, ASWB asks for two business days' notice.
  • If you are testing on a Monday or Tuesday, you must call before 7:00 p.m. Eastern on the Friday before.

Sources: ASWB appointments, "Canceling or rescheduling" and handbook, "Canceling and rescheduling," p. 8.

ASWB is explicit that it does not offer an arrangement allowing you to cancel or reschedule because of illness or a flare-up of an ongoing condition. (ASWB handbook, p. 8)

If you miss the appointment anyway, wait at least 24 hours and submit an Excused Absence Request with the required documentation within 14 days for consideration without a fee. The current policy also describes requests after 14 days but within 30 days, which may be processed with a US$150 fee. Approval is not automatic: outcomes include a fee waiver, a US$150 fee, or denial. It takes about two weeks to process, and you should not register and pay again until the determination arrives.


Do you have to do this again when you retake?

Usually not.

Approvals are valid indefinitely, with specific exceptions. Approvals attached to a temporary condition expire — an injury with an expected recovery date, or a pregnancy with a documented due date. ESL approvals do not expire unless ASWB or your jurisdiction revokes them.

Arrangements are valid toward any exam registration until they expire. If you register before they expire, they stay valid until you test, or until your board approval or ASWB registration expires, whichever comes first.

Submit a new request if your needs change or your approval has expired. If your needs change, contact ASWB, and be aware it can ask for further documentation. (ASWB handbook, pp. 2 and 8)

Two related points that belong to the retake process rather than this one: the normal wait is 90 days between attempts, and you may request a waiver if your most recent score was within 10 correct answers of passing and your jurisdiction allows waivers. California and North Dakota do not permit those waivers; ASWB limits use to two waivers in twelve months for a single exam category. When you call ASWB's Candidate Services Center about retaking, ask them to confirm whether your arrangements are still valid. (ASWB retake instructions; waiting-period waiver rules)

The ASWB retake-policy guide covers that separate process.


If your request is not approved

First, read the actual decision. It should say what was and was not approved.

ASWB reserves the right to deny arrangements in the disability and health condition category if, at its sole discretion, they would unfairly advantage or disadvantage any candidate, or if exam security or validity is at issue, unless the law requires otherwise. It also reserves the right to ask for further documentation. (ASWB handbook, pp. 2 and 4)

For a denied or partly approved request, ask ASWB how to seek reconsideration and whether any deadline applies. Do not assume the separate test-day incident deadline applies to an application decision. ASWB describes emailing you when more information is needed, and submitting a new request if your needs change. (ASWB arrangements overview; handbook, pp. 2 and 6)

Contact the arrangements team and ask three specific questions:

  • Which requested arrangement was not approved, and what reason was given?
  • What additional information would address that reason?
  • How should I submit that information, or request that the decision be reconsidered?

Reach them at specialarrangements@aswb.org or 888.579.3926, extension 3250. ASWB reported in May 2026 that the staff who review these requests completed a 30-hour ADA Coordinator certification through the University of Missouri. That training is not a promise that a decision will be reversed. (ASWB, "Enhancing accessibility")

If you believe the process itself has gone wrong — for example, documentation demands that go well beyond what is needed, or a delay long enough that it costs you your testing window — the Department of Justice guidance sets out what it expects of testing entities on both points. The guidance is a U.S.-only explanation of disability-testing obligations, not an ASWB reconsideration decision. It is a reasonable reference for the conversation.

If something goes wrong at the test center

This is a different problem from a denied request, with a different procedure and a deadline of its own.

If your approved arrangement is not in place, or you hit a problem with the software, the computer, or the facility, tell Pearson test center staff at the time it happens. ASWB is blunt about this: failing to report a problem immediately limits your recourse.

Staff must be given at least 30 minutes to fix it. If a problem outside your control takes more than 30 minutes to resolve, you may choose to stop, and you must request rescheduling. The September 2026 Candidate Rules Agreement says that if you choose to continue the exam in that situation, there will be no recourse under that procedure. Raise the problem and discuss the rescheduling option with staff at the time.

You must also report the incident to ASWB through ASWBCentral within two business days. That two-day deadline is for test-day incidents. It has nothing to do with a request decision. (ASWB Candidate Rules Agreement, p. 2, "Testing irregularities"; Examination Guidebook, "Difficulties and remedies")


Sources

Official requirements are linked below and beside the relevant answers. The checklists, personal-statement prompts, and timing calculations are independent planning aids, not ASWB forms or approval predictions.

Last verified 14 September 2026, covering ASWB's published request instructions, timing, documentation, scheduling and test-day rules; Pearson's comfort aid conditions; California's published ESL regulation and Clinical exam instructions; and ETS's score-reporting change. Fees, forms, and processing times change. Confirm anything consequential with ASWB and your board before you act on it.

Castleport Test Prep Editorial Team

AI-assisted source checking and editing were used for this page. These checks are not medical, legal, or disability-specialist review. See our methodology.

Castleport Test Prep is an independent exam prep publisher. We are not affiliated with, endorsed by, or approved by the Association of Social Work Boards. ASWB, the Social Work Licensing Exams, and Pearson VUE are named here to identify their subjects, and trademarks belong to their respective owners. This page explains published requirements and is not legal, medical, or disability-assessment advice. ASWB decides what arrangements it approves, and your jurisdiction's eligibility process determines whether you may sit for the exam. We have not reviewed anyone's documentation and cannot predict a decision.